Understanding the facts of problems and impact of conclusions

There’s a tendency for technically proficient people to want to solve things; what’s important is to respond to what the users and business need. The rise of the first point of contact resolution as a metric can sometimes drive this behaviour, when all the users want is to be able to complete the important task they started, which can sometimes be done more elegantly and speedily with a well-chosen workaround.

Problem management and risk management share a lot in common including a strong focus on Return on Investment (ROI). Each problem that is identified as a part of the problem-solving process has a projected impact on the organization and some estimate on the likelihood and frequency of the problem happening in the future. Each problem investigation has a cost, to which we can add the cost for implementing the solution (the investment). Many Problems require investments that outweigh the potential return; these are problems that should not be solved.

To understand the facts of problems and conclusion of the case study we can analyse “Talvar” and “Detective Byomkesh Bakshi”. 

In the “Talvar” case, there were accusations that the three men had been drilled with misinformation before their tests, and their lawyer later approached the NHRC with video recordings of the tests that allegedly showed the CBI “putting words in their mouths” and torturing them to confess the crimes. Their supporters claimed that the investigators were trying to frame the poor Nepalis to protect the upper-class Talwars. Ultimately, all the suspects were released due to the lack of any hard evidence: all of them had alibis and their DNA or fingerprints were not found at the crime scene.

These are just a few of the examples that cite the unexplained queries that should have been addressed before any reports were filed.

For the national investigative agency to base its reports on such loosely bound facts and theories is downright shameful. While the point is not to insinuate that the CBI is trying to frame the Talwars, isn’t it worth noting that even after the CBI admitted the circumstantial evidence had “critical and substantial gaps” and wanted to shut the case, it was the Talwars themselves who opposed the closure?

Had the Talwars not challenged the closure report, yesterday would have been just another day at the Ghaziabad courtroom.

Detective Byomkesh Bakshy! is set in 1943 in a Kolkata populated by grim Bengalis, Chinese drug-runners, expansionist Japanese and at least one oomphy lady from Rangoon who swims in the Hooghly and gives Byomkesh Bakshy what is probably his first kiss. Actor and rich man’s mistress Anguri Devi (Swastika Mukherjee) is one of several characters who don’t actually leave their mark on Byomkesh, who remains as self-contained on the screen as he is on the page.

Detective Byomkesh Bakshy! works hard on creating a convincing setting for Byomkesh to make his mark, the characters are mostly under-written and the central mystery lacks tension and a sense of imminent danger. The movie is neither a cerebral reworking of an iconic detective’s first brush with evil nor a pulpy joy ride. The 150-minute narrative finally gains steam towards its powerful closing moments, when it all comes together nicely but a bit too late.

Now we will understand what is the impact of conclusion in any cases. A case study ending is your opportunity to bring some closure to the story that you are writing. So, you can use it to mention the status of the project (e.g., is it ongoing or has it ended?) and then to demonstrate the impact that your work has had. By presenting some quantifiable results (e.g., data from end evaluations, analytics, key performance indicators), you can demonstrate this impact. You can also discuss what you learned from this project, making you wiser than the next applicant – for example, something about a special category of users that the company might be interested in developing products for, or something that is cutting-edge and that advances the frontiers of science or practice.

As you can see, there are a few good ways in which you can end your case study. Next, we will outline four options that can be part of your ending: lessons learned, the impact of the project, reflections, and acknowledgements.

References:

• https://www.firstpost.com/india/why-the-aarushi-trial-was-a-double-murder-of-forensics-investigation-1250025.html
• https://www.kepner-tregoe.com/blog/5-facts-about-problem-solving-that-will-improve-your-service-desk/
• https://scroll.in/article/717981/detective-byomkesh-bakshy-is-an-elegant-but-lifeless-tale-filled-with-dead-bodies
• https://www.interaction-design.org/literature/article/how-to-write-the-conclusion-of-your-case-study

Research like Holmes and Watson

Sherlock Holmes is a fictional private detective created by British author Sir Arthur Conan Doyle. Referring to himself as a “consulting detective” in the stories, Holmes is known for his proficiency with observation, deduction, forensic science, and logical reasoning that borders on the fantastic, which he employs when investigating cases for a wide variety of clients. First appearing in print in 1887’s A Study in Scarlet, the character’s popularity became widespread with the first series of short stories in The Strand Magazine, beginning with “A Scandal in Bohemia” in 1891.

Holmes can be described as “bohemian” in his habits and lifestyle. He is said to have a “cat-like” love of personal cleanliness, at the same time Holmes is unconventional with no regard for contemporary standards of tidiness or good order. In his personal habits one of the most untidy men that ever drove a fellow lodger to distraction. He keeps his cigars in the coal-scuttle, his tobacco in the toe end of a Persian slipper, and his unanswered correspondence fascinated by a jack-knife into the very centre of his wooden mantelpiece. He had a horror of destroying documents. Thus month after month his papers accumulated, until every corner of the room was stacked with bundles of manuscript which were on no account to be burned, and which could not be put away save by their owner. While Holmes can be dispassionate and cold, during an investigation he is animated and excitable. He has a flair for showmanship, often keeping his methods and evidence hidden until the last possible moment so as to impress observers. His companion approves the detective’s willingness to bend the truth or break the law on behalf of a client lying to the police, concealing evidence or breaking into houses when he feels it morally justifiable.

John Watson is intelligent, if lacking in Holmes’s insight, and serves as a perfect counterpart for Holmes. He is a Victorian gentleman against the brilliant, emotionally detached analytical machine. Furthermore, he is considered an excellent doctor and surgeon, especially by Holmes. For instance, in “The Adventure of the Dying Detective,” Holmes creates a device that he is deathly ill to lure a suspect to his presence, which must fool Watson as well during its performance. To that effect in addition to elaborate makeup and starving himself for a few days for the necessary appearance, Holmes firmly claims to Watson that he is highly contagious to the touch, knowing full well that the doctor would immediately assume his true medical condition upon examination. Watson is well aware of both the limits of his abilities and Holmes’s dependence on him.

Watson never masters Holmes’s deductive methods, but he can be intelligent enough to follow his friend’s reasoning after the fact. 

Watson is endowed with a strong sense of honour. Watson makes strong claims about “the responsibility and high sense of professional honour” that govern his work as Holmes’s biographer, but preference and professional honour do not block Watson from expressing himself and quoting Holmes with remarkable openness on the characters of their enemies and their clients. Watson is also represented as being very discreet in character. The events related in “The Adventure of the Second Stain” are supposedly very sensitive: “

Patience is the most important qualities to gain details, and the details need to be refined. Also, the important aspect is to know the roots of the sources and see whether it is valid. An individual has to be unbiased to open himself to be open possibilities. And seek for two kind stories of the subject than concluding into one source and one story. The conclusion is always acquired by digging deep into the knowledge. Capability to negotiate your negotiations, and you talk about your research work and give enormous attention for your research.  

 

Reference:

https://www.britannica.com/topic/Sherlock-Holmes

https://www.coursehero.com/lit/The-Adventures-of-Sherlock-Holmes/character-analysis/

https://www.enotes.com/homework-help/write-down-charactersketch-dr-watson-hound-331320

 

Negligence is the direction of unmanageable failure!

As part of Management studies, I watched “Ankur Arora Murder Case” a Hindi Medical Thriller movie directed by Suhali Tatari. The movie addresses the issue of Medical negligence, and how an eight-year-old boy Ankur dies because of medical negligence. As we had discussed ethics in our previous writings, ethics is subjective. Corporate ethics lies between the dignity of an organisation, and personal ethics lies between the dignity of an individual. Any action which violates other individuals life is unethical.

On our daily basis, at our workplace or at the news we come across many incidents of professional negligence. All actions and the results of an individual is bound to take responsibility. Due to professional negligence, there are many times where it will coast someone’s life(like in the movie). And those negligence are tried to cover by personal influences, but if your personal ethics are followed, the person is reluctant to take the responsibility.  As Adam Smith says, “The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence.” The ignorance of someone might put up a wrong model to others in the workplace.

Redressal Mechanism in Organisation is, if an employee is having grievance he must know whom to contact and where to contact. Grievances redressal procedure gives an assurance to the employees about the existence of a mechanism for the prompt redressal of their grievance. In the movie, Dr Asthan could have accepted his negligence and could have addressed through organisation. But his pride of being a renowned surgeon and his thoughts of seeing medical platform as a complete business sided his professional and personal ethics.

In such a situation the Crisis communication plays an important role. It is a sub-speciality of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. The term crisis “should be reserved for serious events that require careful attention from management.” But this can go unethical, wherein the movie Dr Asthan used it to cover his fault and blame the patient for his negligence.

In these circumstances, workplace harassment is common consequences. In the movie, Dr Asthan used his powers of being a senior doctor and threaten the junior employees to hide the facts. The power of being superior gives someone to take their pride in a wrong manners. Where the power is used to threaten the employees with their job or make their life difficult at the workplace.

At the end, however powerful a person can be, he/she much admit the fault and face the consequences. Firstly, an individual has to work on professional negligence and be discipline and take every action seriously. Secondly, the crisis management not to lean workplace harassment to other employees, it is important to address the personal grievance in a professional way. One should remember “Without a little negligence, life will be intolerable. There might be lucky with high preparation, and there is always failure with negligence.”

Fear is an old friend of mine…

As part of my Management studies, I watched American 90’s movie “DUEL”. Watching this gave me many insights regarding the fear that can chase an individual and influence your life. And there was so much to self analyse and explore my fears. So, what is fear? Is it something that we don’t know of, or is it something that we know which can harm us? What are the things we fear in life? Well, that can be subjective. Something, in general, could be Love and all the emotions around it… Is it so? Or it could be as simple as question marks of our lives!

As living beings, we need to survive. And any threats to that comfortable survival could be the fear. Personally, fear is an old friend of mine, who has always kept me grounded, who has always helped me to be a good human being. Today I am a fearless person, but I keep the good part of fear which helps me to grow as a better human being on this earth. The things that we fear in life is a long ending list. Love, people and things whom or which we love, and to keep that love to be protected there is always a fear.

Most people get influenced by fear and they make wrong decisions. We might be influenced to be not confident enough, we might destroy things to keep ourselves safe, we might not take any risks or chance to do something. We respond to it as there is a black hole which can consume us and then we are just lost. Most of the people pray to the superior power, not because they love and have faith, it’s just people have fear inside them.

There are always two paths in life, and it is as well with fear. You can take the right one and stay grounded and create your necessary limits to remain human, or take a wrong path and do ridiculous and violent things because of fear. And the wrong path will not lead us anywhere in our lives. It is like a black hole, once you are consumed and you’re lost. We seek eternity with all materials and people we are attached, anything that threatens to that we are lost in fear to have that. It is important to be fearless, but not the one which encourages overconfidence of an individual.

Currently, with COVID19 we all are suffering with “Fear of the Unknown”. As I began, we always fear things that we don’t know. We assume things we don’t know, things that are strange to us can harm us and threaten our survival. Today people are going through magnitude pandemic of this unknown virus which can vanquish the humankind. The only way to deal this is to keep yourself calm and settle with your fear. Otherwise, you will be the lost star in the black hole.

There many influences in my life… to say the three things…

• I fear are trust, companionship, to say yes. Fear of trust always makes my decisions delayed, fear of having a companionship has kept me focused on my passion and career, and fear to say yes always have got me to think twice before I say yes to anything.
• I like to be a friend, to be always positive, to keep a smile. And all these qualities have influenced me to keep myself warm and people around me.
• I love myself, what I do, people of my circle. And these have kept me alive, gave me so much strength and courage, and especially to be focused on what I have to achieve.
• I hate betrayal, personal comments, masks. And all these have influenced me to be careful in my life whatever I do, also to be observant and be aware of me and around me.
• I agree with unconditional love, that everyone is good, you can win by your failures. These things have always influenced my life to be open-hearted and welcoming every positive thing that comes to my life and learns from others, and it is never-ending for learning.
• I disagree that only fair skin can sell, only English can give you the mainstream opportunity, you need to have an influential family to have a better career. And this has always influenced me to prove all of them wrong and show the world that it can run without all these wrong notions.
• I want peace, abundance and strength. Manifesting these every day has always influenced me to be the unshaken warrior of life, to never give up and give all your efforts to bring miracles in your life.
• I wish I have a break, acceptance and strong decision-making skills. And all these motives have influenced me to work on it.
• I would never want violence, wrong people in my life, bad influence. Which has made me set my boundaries and keep me protected and conscious of the world around me?
• I believe in magic, magic and magic. With this, I am influenced always to have hope, have faith in what I do, have unlimited love to everything and everyone I come across and learn all time to evolve my consciousness of the world around me.

The reality of “Corporate”

The movie “Corporate” (2006) gives a small picture of the business world in India. There are many myths regarding the corporate sector. Corporate is known as a sector which is highly paid and promoted easily and often, and it is well systematized with its organisational goals, also it’s formal agencies. But n reality, many employees aren’t really paid well. The myths around the corporate sector only talk about high profiled jobs, but not other employees. There are employees who wait for ages to get recognition and promotions. The sector which is known for its formal systems isn’t any more so formal.

Today the real management in the corporate sector is to keep your employees happy and motivate them to be more productive with their work. Management can be defined in many ways, but what is real management? According to Agha Hasan Abedi – “The conventional definition of management is getting work done through people, but real management is developing people through work”. Today management is not about work-oriented, it is people-oriented. Managing the employees is the real task for the organisation and push them to be as productive as they can. Also, very important to real the humanitarian approach of management is a contemporary style.

When we speak about management, the question which arises is how ethical can organisation be? Are all corporates are ethical? It is hard to answer this question, as ethics is very subjective. What is good to me, can be bad to others and vice versa. In the thirst of success, most of the organisation do forget their business ethics, they step down to corrupt their resources to get the favourability of government and media to their profits. Not necessarily the organisation follow their business ethics strictly, most of the times it’s on papers. The business sector just focuses on profit, and it plays its games to achieve those profit whether it’s a fair game or not.

According to Poter Stewart, Ethics is knowing the difference between what you have a right to do and what is right to do. And the first step in the evolution of ethics is a sense of solidarity with other human beings. For this, you need a Value-Based Management, which gives transparency to your business. VBM encompasses the processes for creating, managing, and measuring value. The value creation process requires an understanding of the attractiveness of the market or industry where one competes, coupled with one’s competitive position relative to other players. Once this understanding is established and is linked with key-value chain drivers for cash flow and profitability, the competitive strategy can be established or modified to maximize future returns.

A recent manipulative corporate news to recall on ethical issues is Yes Bank case, where there was a money laundering case against Yes Bank NSE 0.63 % promoter Rana Kapoor and his wife for allegedly obtaining Rs 307 crore bribe from a realty firm routed through the purchase of a bungalow in Lutyens’ Delhi at half the market price. The agency alleged that the bribe was paid to the Kapoors for facilitating around Rs 1,900 crore loans from Yes Bank to the realty firm and delaying recovery. This reports how the successful corporate sector can fail it’s business ethics and be corrupted for achieving profit and luxury.

References:

• https://economictimes.indiatimes.com/news/politics-and-nation/yes-bank-ed-books-rana-kapoor-in-fresh-money-laundering-case/articleshow/74679176.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
• https://www.lucintel.com/value_based_management.aspx

 

Where are we with SDG’s Gender Equality?

Watching Ladies First, Daughters of Destiny and An Inconvenient Sequel over Netflix this week has been an eye-opening to see many various gender politics and it’s challenging to India in many paradigms. Equality being a big question mark universally, it is now we need to understand how do we break that question mark! Either it’s about gender equality, education, finance or basic human rights, the caste, class and male dominance have always been a threat. 

PC: NETFLIX ORIGINAL SITE

If you have watched “Ladies First” or “Daughters of Destiny” it clearly talks about how caste and gender play a huge role to create inequality and becomes a threat to many girls to achieve their goals. When caste is the biggest challenge over India, race and class is the biggest challenge over the world. Even the girls from lower background access to education, they fail to access professional life. 

According to UNICEF across Worldwide, 132 million girls are out of school. Only 66 per cent of countries have achieved gender parity in primary education. At the secondary level, the gap widens: 45 per cent of countries have achieved gender parity in lower secondary education, and 25 per cent in upper secondary education. In India, according to the Census of India 2011, the literacy rate of females is 65.46% compared to males which are 82.14%. Compared to boys, far fewer girls are enrolled in the schools, and many of them drop out. This clearly tells us how much gender inequality that exists across the world. 

All these documentaries targets to show SDG 5: Achieve gender equality and empower all women and girls. Women and girls, everywhere, must have equal rights and opportunity, and be able to live free of violence and discrimination. Women’s equality and empowerment are one of the 17 Sustainable Development Goals, but also integral to all dimensions of inclusive and sustainable development. In short, all the SDGs depend on the achievement of Goal 5. 

Whether corporate/government are doing enough to tackle these issues? Women empowerment has been a hot topic since the feminist movement has started across the world. And it has been pushing government and corporate programmes and policies to achieve SDG’s Goal 5. In India, there are many government Programmes like Beti Bachao Beti Padhao, Sukanya Samriddhi Yojana, Balika Samriddhi Yojana, CBSE Udaan Scheme, National Scheme of Incentive to Girls for Secondary Education, Dhanalakshmi Scheme to irradicate inequality among girl children. Many corporate companies do have policies regarding maternity leaves and encouraging women to join work after the break, acts regarding the protection of women from workspace harassment like POSCO and so, and many such policies to create a safe workspace for women. In the Daughters of Destiny The Shanti Bhavan Children’s Project, founded in 1997 in Bangalore by the Indian-American businessman Abraham George, is a boarding school that accepts 24 preschool students a year and provides free education (and food and housing) through 12th grade. Like this, there are many corporate leaders and companies working on the development of women who are from backward caste and class. Another good example is “Azim Premji University” in Bangalore which works on giving opportunities and development of minority communities from various background. 

Tackling the traditions, belief systems are the biggest challenges to anyone who wanted to create a change in the traditional system which is depressing. At this point of time legislation comes for help to break those beliefs. Sometimes, Law cannot change everything, but when we do things and use the existing law will definitely bring a change. The executions of those laws need to be executed through the government and corporate initiatives to break the chain of discrimination. 

 

Whose expectations are you running with?

Today when I watched “The Devil Wears Prada” made me look back on my first job. Thrive to be perfect and keep up by boss’s expectations, and this wild runway to be the greatest in my career. Years back when I was working at Radio, being this person who was impressed by her boss and the most creative and credible employee made me too obsessed with my work. I used to stay back late at night, work extra hours to bring the best productions the station ever had.

PC: Movie “The Devil wears Prada”

In this run, I was exactly like Andy and my Boss was like Miranda from “Devil wears Prada”. The beginning of my job was great, my boss was super impressed by my creativity and shows, also winning a National Award was a bit of crown I was wearing in that space. As days went on, over the years I was expected a lot. She was so perfect and knew in and out of community radio(of course that’s why she was a boss). She had greater expectations from me, and I was working like anything to keep up those expectations. Though I was keeping my mark with my career, I failed to keep the work & life balance. My boss was smart, she usually got what she wants from me. There was a lot of radical sacrifices I had to make to show the excellence in my job. As much I was loved by other employees, I was also hated by many for bringing new systems and introducing new work ethics at my workplace.

I just came out of my teens, and I had great potential and hunger to be successful and working to create my own identity. In this commitment, I forgot my self-respect. I said yes for all given targets, and raised my boss’s expectations. I was well aware of my strength and weakness as professionally, but I forgot to have my personal life. But I do not regret any of these things. I am glad my first job and the start of my career was tough, and it taught me a lot. It not only taught me to be perfectionist and excellency, but it also taught me “to be me”.

Exactly in the movie how Andy walks out from the Runway to follow her passion and not to be so self-centred with career and be the one who is different, I made my choice. I left my job and followed my passion to be an Artist and travelled across the world. The one thing I carry myself from my first job is, not to follow your boss to be excellent, but follow your heart and be excellent in your own way. It is not about making your boss happy, it is about whether you are happy about what you do at your workplace! Sometimes you need to know that, you don’t have to impress others to be recognised, you need to impress yourself and be self-assurance to be the key to success. There are always expectations in every job, but the question is – do you live for others expectations? Or what do you expect from your self?