There’s a tendency for technically proficient people to want to solve things; what’s important is to respond to what the users and business need. The rise of the first point of contact resolution as a metric can sometimes drive this behaviour, when all the users want is to be able to complete the important task they started, which can sometimes be done more elegantly and speedily with a well-chosen workaround.
Problem management and risk management share a lot in common including a strong focus on Return on Investment (ROI). Each problem that is identified as a part of the problem-solving process has a projected impact on the organization and some estimate on the likelihood and frequency of the problem happening in the future. Each problem investigation has a cost, to which we can add the cost for implementing the solution (the investment). Many Problems require investments that outweigh the potential return; these are problems that should not be solved.
To understand the facts of problems and conclusion of the case study we can analyse “Talvar” and “Detective Byomkesh Bakshi”.
In the “Talvar” case, there were accusations that the three men had been drilled with misinformation before their tests, and their lawyer later approached the NHRC with video recordings of the tests that allegedly showed the CBI “putting words in their mouths” and torturing them to confess the crimes. Their supporters claimed that the investigators were trying to frame the poor Nepalis to protect the upper-class Talwars. Ultimately, all the suspects were released due to the lack of any hard evidence: all of them had alibis and their DNA or fingerprints were not found at the crime scene.
These are just a few of the examples that cite the unexplained queries that should have been addressed before any reports were filed.
For the national investigative agency to base its reports on such loosely bound facts and theories is downright shameful. While the point is not to insinuate that the CBI is trying to frame the Talwars, isn’t it worth noting that even after the CBI admitted the circumstantial evidence had “critical and substantial gaps” and wanted to shut the case, it was the Talwars themselves who opposed the closure?
Had the Talwars not challenged the closure report, yesterday would have been just another day at the Ghaziabad courtroom.
Detective Byomkesh Bakshy! is set in 1943 in a Kolkata populated by grim Bengalis, Chinese drug-runners, expansionist Japanese and at least one oomphy lady from Rangoon who swims in the Hooghly and gives Byomkesh Bakshy what is probably his first kiss. Actor and rich man’s mistress Anguri Devi (Swastika Mukherjee) is one of several characters who don’t actually leave their mark on Byomkesh, who remains as self-contained on the screen as he is on the page.
Detective Byomkesh Bakshy! works hard on creating a convincing setting for Byomkesh to make his mark, the characters are mostly under-written and the central mystery lacks tension and a sense of imminent danger. The movie is neither a cerebral reworking of an iconic detective’s first brush with evil nor a pulpy joy ride. The 150-minute narrative finally gains steam towards its powerful closing moments, when it all comes together nicely but a bit too late.
Now we will understand what is the impact of conclusion in any cases. A case study ending is your opportunity to bring some closure to the story that you are writing. So, you can use it to mention the status of the project (e.g., is it ongoing or has it ended?) and then to demonstrate the impact that your work has had. By presenting some quantifiable results (e.g., data from end evaluations, analytics, key performance indicators), you can demonstrate this impact. You can also discuss what you learned from this project, making you wiser than the next applicant – for example, something about a special category of users that the company might be interested in developing products for, or something that is cutting-edge and that advances the frontiers of science or practice.
As you can see, there are a few good ways in which you can end your case study. Next, we will outline four options that can be part of your ending: lessons learned, the impact of the project, reflections, and acknowledgements.